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Knowledge
Center
Overview
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TeamOneTM
Approach
& Methodology | Knowledge
Center - Industry Intelligence
Knowledge
Center Overview
The old truism
"knowledge is power" has never been more true than it is today. Pegasus
leverages it's knowledge and intellectual capital on a global basis
through our global Knowledge Center. The Knowledge Center delivers in depth Industry, business
processes and technology solution specific knowledge Pegasus has built and
capitalized on through many successful engagements with top global and national
clients.
The Knowledge Center
promotes an integrated approach to identifying, capturing, retrieving, sharing,
and evaluating all of Pegasus’ information assets. These information assets
include invaluable information such as best practices, business process
blueprints, generic and tailored methodologies, industry and market trends (both
business and IT related), business case development templates, sample project
deliverables and templates, detailed processes and procedures, training
documentation, as well as tacit expertise acquired by our individual consultants
through hands-on experience.
In the end
Pegasus’ Knowledge Centers of Excellence represent savings in time and money to
our customers by compressing engagement duration as a result of capitalizing on
existing and improved industry and solution expertise built into each project.
The
Knowledge Center captures Pegasus’ consulting and business
expertise for each service we offer: Operational Strategy, Transformation
Planning, Implementation Services, and Solution Optimization. The functional,
technical or geographical scope and level of detail of each service will vary
from client to client, but key information from previous projects such as
solution approach, methodology, blueprints and any applicable hands-on
experience will be used again to shorten project duration and reduce overall
project investment.
The
Knowledge Center has three areas of expertise with regards to the administration
of Pegasus'
intellectual Capital:
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Business Processes: extensive library of best practices, benchmarks, and processes
& procedures covering the full spectrum of a company's value chain (Sales,
Marketing, Manufacturing, Distribution, Finance, Human Resources,
Procurement), additionally to all industry specific processes
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Technology:
We capture and re-use methodologies, accelerators, best practices, and process
and configuration templates for: Enterprise applications (SAP, Siebel,
Oracle, PeopleSoft, I2, Manugistics, etc.), Development Tools
(J2EE, VB, ABAP, .NET, etc.), and Integration & Middleware (Tibco,
WebMethods, XML, etc.).
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Industry
knowledge: captures
Pegasus’ consulting and business expertise for emerging
trends, unique business characteristics, best practices, and
technical documentation in each of the following industry
verticals:
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Consumer
Products
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Pharmaceuticals
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Financial
Services
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Insurance
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Aerospace
& Defense
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Healthcare
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Chemicals
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Oil
& Gas
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Automotive
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Discreet Manufacturing
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An
important capability of the Knowledge Center is the affiliation
with research firms that provide Pegasus with business,
industry, and emerging technology trends and analysis. The
Knowledge Center captures and blends key information from firms
such as AMR Research, Gartner Group, Giga, and Forrester. We
combine this data with the hands-on experience of our
consultants in the field and continuously publish valuable and
insightful white papers that we share with prospects, clients
and associates.
The
Knowledge Center also manages Pegasus' TeamOneTM
proprietary methodology. TeamOneTM is a blend of the
extensive experience gained by our consultants in the field,
and the best methodologies from our partners and clients.
The knowledge Center ensures that all new project deliverables
are converted into templates and accelerators that can easily be
used in subsequent engagements. This has become a continuously
evolving process that has vastly enriched our delivery
capabilities.
The
picture below depicts the multiple dimensions of Pegasus'
Knowledge Center:
Samples
of the information the Knowledge Centers provides are:
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Project
Management Tools:
Part of delivering a successful project on time and on budget is
a consequence of a good project administration and management.
Pegasus has extensive experience in managing large and complex
projects involving functional and technical consultants, third
party vendors and cross-functional client teams. Some examples
of the Project management and administration tools Pegasus uses
are:
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Project
Planning:
Activity determination, resource allocation, time line
calculation and effort estimation templates for the
implementation of enterprise applications.
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Managing
a project:
Pre-defined Progress milestones, Risk mitigation techniques and
work-around processes, cause and effect impact analysis
templates for unplanned project delays, key performance
indicators for standard progress reports and steering committee
reports.
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Change
Management:
In many projects, the most sensitive issues affecting project
success or failure are coping adequately with corporate culture
and user acceptance/resistance to change. Below is a sample of
the tools Pegasus uses to deal with this matter.
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Communications
plans:
Keeping all those involved and employees affected by a project
well informed, will create awareness and buy-in reducing
organizational impact. Plans range from the creation of a
project identity (name and logo), to a news and media plans for
the different parties involved (media includes mail, bulletin
boards, posters, news letters, lunch & learn sessions,
corporate announcements, among others).
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Motivation
plans:
Different groups involved have different motivations that lead
the overall project to a successful completion; From internal
and external consultants, end users, management, to vendors and
partners must be considered. Pegasus has identified where
problem areas can arise and use several techniques to reduced
anxiety levels and improve commitment.
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Education/Training
plans:
In addition to end-user training in enterprise application use
when Pegasus performs implementations, all those affected
directly or indirectly by a project must go through an initial
training and refresher courses programmed periodically. From
stress management techniques to time management and even
technical courses, must be planned, prepared and organized.
Pegasus has developed this material for most of the projects any
company will encounter and must only be tailored to fit
particular client needs.
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Implementation
Accelerators:
Pegasus has developed global accelerators that reflect proven
methodologies, templates and best practices, helping to
jump-start quality projects and implementations. These templates
and accelerators assist our consultants in responding to
business issues with a series of industry-specific solutions,
services, programs and thought leadership. Our streamlined
consultative and implementation paths, incorporating the use of
templates, ensure uniform and consistent deliverables, reduced
project time frames and focused implementation goals.
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Some
of our accelerators include:
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Enterprise
Applications selection, implementation and configuration
templates, fast-path prototyping techniques.
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TeamOneTM
Methodology
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Best
Practices
Database
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White
Papers on each Service Offering
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Industry
Research and Trends
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Benchmarking
Information in several functions/Industry Verticals
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